As third-party software (such as operating system, database engine, and cluster environment software) ages, it becomes increasingly difficult for insightsoftware to provide the support and level of functionality that our customers expect. To ease this difficulty, insightsoftware has established the following end-of-life (EOL) policy for third-party software. An EOL policy describes when Symphony will cease to provide support for a version of third-party software. The third-party software vendor sets the EOL for its software versions. This is the period of time during which the vendor provides patches, fixes, and other updates for a given software version. When a vendor no longer provides updates and patches or declares an EOL for their software,insightsoftware will remove support for that third-party software version. When a third-party software version reaches EOL, it continues to function normally. Existing Symphony installations using that third-party software version will also continue to function normally. However, you will be unable to perform:
  • Fresh installations of Symphony — Symphony prevents new installations after the third-party software reaches EOL.
  • Upgrades to new versions of Symphony — Symphony prevents upgrades after the third-party software reaches EOL.
  • Third-party-specific fixes — Symphony does not provide fixes, security or otherwise, after the third-party software reaches EOL.
If your third-party software has reached, or will soon reach, its EOL date, Symphony recommends that you schedule an appropriate time to upgrade both the Symphony and the third-party software to their latest versions. Contact insightsoftware Technical Support if you need more information.