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Important Notice

Symphony is offered on a quarterly release schedule, and our version numbering system reflects this. The current major release of Symphony is v24.4. For information about Symphony’s end-of-life policy for third-party software, see Third Party End of Life Policy.

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Current Releases

Each quarterly release is supported using service packs to address any issues until the next quarterly release is available. Subsequent fixes for a non-current quarterly release are limited to the most severe issues for the next three quarters. Upgrade to the most current quarterly release for the most up to date support and features.
ReleaseSupport Cycle
Q1 Release
  • Service packs for all issues throughout Q2
  • Service packs for severe issues only throughout Q3 and Q4
  • End of life for Q1 release at next Q1 release
    • Q2 Release
  • Service packs for all issues throughout Q3
  • Service packs for severe issues only throughout Q4 and Q1
  • End of life for Q2 release at next Q2 release
    • Q3 Release
  • Service packs for all issues throughout Q4
  • Service packs for severe issues only throughout Q1 and Q2
  • End of life for Q3 release at next Q3 release
    • Q4 Release
  • Service packs for all issues throughout Q1
  • Service packs for severe issues only throughout Q2 and Q3
  • End of life for Q4 release at next Q4 release
    • See Request and Apply a New License Key to obtain a license appropriate for your release of choice from our support team.

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    Third Party End of Life Policy

    As third-party software (such as operating system, database engine, and cluster environment software) ages, it becomes increasingly difficult for insightsoftware to provide the support and level of functionality that our customers expect. To ease this difficulty, insightsoftware has established the following end-of-life (EOL) policy for third-party software. An EOL policy describes when Symphony will cease to provide support for a version of third-party software. The third-party software vendor sets the EOL for its software versions. This is the period of time during which the vendor provides patches, fixes, and other updates for a given software version. When a vendor no longer provides updates and patches or declares an EOL for their software,insightsoftware will remove support for that third-party software version. When a third-party software version reaches EOL, it continues to function normally. Existing Symphony installations using that third-party software version will also continue to function normally. However, you will be unable to perform:
    • Fresh installations of Symphony — Symphony prevents new installations after the third-party software reaches EOL.
    • Upgrades to new versions of Symphony — Symphony prevents upgrades after the third-party software reaches EOL.
    • Third-party-specific fixes — Symphony does not provide fixes, security or otherwise, after the third-party software reaches EOL.
    If your third-party software has reached, or will soon reach, its EOL date, Symphony recommends that you schedule an appropriate time to upgrade both the Symphony and the third-party software to their latest versions. Contact insightsoftware Technical Support if you need more information.